Privacy Policy

At Emerald Tutors, we are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible way.

Who We Are

Emerald Tutors is a tutoring service offering personalised educational support for students preparing for school entrance exams and beyond. For data protection purposes, we are the “data controller” of any personal information you provide.

What Information We Collect

We may collect the following types of personal data:

• Parent/guardian name and contact details (email address, phone number)
• Student’s name, age, school year, and educational background
• Details about your child’s learning needs and goals
• Information you provide when contacting us via forms, emails, or social media

How We Use Your Information

We use your data to:

• Respond to your enquiries
• Arrange tutoring sessions and provide educational support
• Keep records of student progress (if applicable)
• Contact you with updates about sessions, events, or offers (with your consent)

Lawful Basis for Processing

We only collect and use your personal data where we have a legal basis to do so. This includes:

• Your consent
• To fulfil our contract with you (e.g. providing tutoring services)
• Legitimate interests (e.g. improving our services)

How We Store and Protect Your Data

Your data is stored securely and only accessible to those who need it for legitimate tutoring purposes. We use password-protected systems and never share your data without your consent.

How Long We Keep Your Information

We will retain your information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Your Rights

You have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time
• Lodge a complaint with the ICO if you believe your data has been mishandled

Third Parties

We do not sell or share your data with third parties for marketing purposes. We may use trusted third-party services (e.g. Google Forms, Zoom) to facilitate communication or lesson delivery. These providers are also required to protect your data.

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies via your browser settings.

Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact info@emeraldtutors.co.uk