Our Policies

At Emerald Tutoring, our policies are in place to help create a smooth, respectful, and reliable experience for both our families and tutors. We believe that clear guidelines build trust—everyone knows what to expect, which helps avoid confusion and keeps the focus where it belongs: on learning and growth. Whether it’s around scheduling, cancellations, or communication, our policies are designed to support a positive and professional environment for all. Most importantly, they reflect our values of fairness, accountability, and care. By having these policies in place, we can better serve our students and foster lasting, meaningful relationships with the families who choose Emerald Tutoring.